Haptix, a brand of CMT Group, combines accessibility expertise with a strong foundation in civil construction to deliver high-quality safety solutions nationwide.
CMT Group New Zealand Limited (CMT) is committed to providing a seamless and reliable delivery service
to our customers. This policy outlines the terms and conditions for shipping products within New Zealand.
1. Delivery Locations
CMT delivers to many regions within New Zealand, including urban, and suburban areas.
Excludes non-urban and Rural Delivery. Excludes Stewart Island, Great Barrier Island, Waiheke Island. Pickup available from our Auckland Warehouse and our Wellington and Christchurch offices.
2. Delivery Timeframes
Standard Delivery: Most orders are delivered within 2-5 business days from dispatch.
Rural Delivery: We do not ship to rural New Zealand
Custom or Special Orders: For products that require special handling or customization, delivery timeframes
will be communicated at the time of purchase.
Note: Delivery timeframes are estimates and may vary due to factors beyond our control, such as courier
delays, weather conditions, or public holidays.
3. Delivery Costs
Flat Rate Delivery Fee: A flat rate fee applies for standard deliveries across New Zealand of $30 including
GST
Rural Deliveries: We do not ship to rural New Zealand
Delivery costs will be calculated and displayed at checkout.
4. Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can track
your shipment using the courier’s online tracking service.
5. Delivery Requirements
Signature on Delivery: Deliveries may require a signature upon receipt. If no one is available to sign, the
courier may leave a card to arrange redelivery or pickup.
Safe Drop: If you authorize a "safe drop" (leaving the parcel at your specified location without a signature),
CMT is not liable for any loss or damage once the parcel is delivered.
6. Undeliverable Packages
If a package is deemed undeliverable due to incorrect or incomplete address details provided by the
customer, additional charges may apply for redelivery.
7. Damaged or Missing Deliveries
Damaged Items: If your order arrives damaged, notify us immediately at info@cmtgroup.co.nz
Missing Deliveries: If your delivery does not arrive within the estimated timeframe, please contact us
within 7 days of the expected delivery date.
8. Special Instructions or Requests
For specific delivery requirements (e.g., restricted access, urgent deliveries), please contact our team prior
to placing your order to confirm availability and any additional charges.
9. Returns and Refunds for Delivery Issues
For returns, exchanges, or refunds related to delivery issues, please refer to our Warranty policy.
For questions or further assistance with your shipment, please contact our customer service team at:
0800 147 433 or email info@cmtgroup.co.nz
