Haptix, a brand of CMT Group, combines accessibility expertise with a strong foundation in civil construction to deliver high-quality safety solutions nationwide.
Products +
Resources +
About +
Projects
This warranty applies to the products sold by CMT Group New Zealand Limited (CMT). CMT warrants to the customer (the customer being the end user of the product(s)) that:
Subject to paragraphs 2 – 8 below, the product is free from manufacturing defects for the period specified in the table below for that type of product, commencing from the date of the product is purchased. CMT will replace or repair (at CMT’s discretion) any parts proved to CMT’s satisfaction to be defective, at CMT’s cost. This warranty is provided subject to the following conditions:
1.1 The product has been installed correctly, used, and maintained in accordance with the installation and user manuals; and has not been tampered with, modified or otherwise subjected to misuse, neglect or damage.
1.2 Equipment must be adequately protected from the elements or damage from other outside sources. The product has not been taken apart or repaired by anyone other than qualified service personnel.
1.3 Repair or replacement of the product under this warranty does not lengthen or renew the warranty period.
1.4 The warranty will apply only to CMT design or approved installation.
Consequential losses: All other warranties and liability of CMT for any loss or damage, direct or consequential suffered as a result of defective products are expressly excluded.
2.1 Labour, travel and administrative costs:
CMT does not accept liability for any labour, travel or administrative costs associated with replacement of faulty products unless:
2.1.1. the customer proves to CMT’s satisfaction (at CMT’s sole discretion) that system is not fit for purpose; or
2.1.2. otherwise agreed in writing by CMT.
If CMT does accept liability for labour, travel or administrative costs associated with replacement of faulty parts, then CMT’s liability will be limited to:
2.2 Two hours of travel, charged at $90 [plus GST] per hour; and
2.3 Ten hours of labour, charged at $$90 [plus GST] per hour.
Any agreed amount will be in the form of a credit to your account with CMT. CMT does not accept liability for any additional:
2.4 labour costs due to difficult access to the product;
2.5 costs due to difficult access to the product and equipment installed in restricted or unsafe locations, including (but not limited to) the costs of hiring cranes, lift platform and the like, where access requires use of such equipment.
Products are not covered under warranty when undue stress is caused by poor system design and installation.
This Warranty shall not apply to any defect which, in CMT’s sole discretion is deemed to, arise due to misuse, neglect, negligence or accident; or to any damage caused by flood, fire or act of God, or to any components or equipment manufactured or supplied by any business other than CMT.
CMT is not liable under any warranty, expressed or implied whether by the terms of trade or any relevant laws, unless the goods or equipment have been paid in full.
The terms of the Warranty above are expressly restricted to the repair and replacement of defective products purchased and excludes every condition or warranty not herein set out. In particular, CMT is not liable or responsible, in any way, for any incidental or consequential damages or loss of any kind. This includes loss of time or travel associated with work outside agreed costs indicated in note above.
These warranties and terms of trade must be read in conjunction with and including conditions found with specific product installation and maintenance instructions. All warranties are subject to, and include, these documents. In the event of any conflict between the terms of this Warranty and any terms provided under a Manufacturer’s warranty, the terms of this Warranty will prevail to the extent of that inconsistency.
This Warranty will continue in force for its original term, irrespective of what replacements may be made under it, and such replacements shall not attract any fresh warranty.
Returns fall into three categories:
3.1 Damaged Goods
3.2 Unwanted Products
3.3 Warranty Claims for Replacement Parts
it is imperative that all products are checked thoroughly for condition before signing the transport consignment note.
3.3.1. Damaged in transit
NB: CMT is not liable for the damage of the product if notification and information is not sent immediately.
3.3.2. Additional returns information
Cash Sales:
(i) Returns must be made within 14 days from the date of cash payment.
(ii) A 25% restocking fee applies to all returns.
(iii) Delivery back to CMT is at the client’s expense. If CMT arranges the return, the associated charges will be deducted from the credit amount due.
Trade Customers:
(i) Any credits issued to trade customers expire within 365 days if not used.
3.3.3. Damaged goods return procedure Contact CMT to report the non-requirement of the product as soon as possible. Obtain a Return Authorisation (RA) number and a Returns Form from CMT before shipping the product back. No product will be accepted by CMT without a valid RA number. This will help ensure the proper action or credit upon processing.
3.3.4. Complete the Returns Form.
This form requires:3.2. Unwanted Products
Products which are not required and are returned will incur a restocking fee of 25% and will only be credited if the parts and packaging are in a saleable condition. Procedure for Returns:
